What We Collect and Why We Hold It
When you open an account, we collect your name, email address, contact number and the wallet identifiers tied to your bKash, Nagad or Rocket account. This is necessary to verify your identity, process deposits, and route withdrawals back to the correct mobile wallet. We do not
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store your full bKash or Nagad PIN — payment authentication happens inside your wallet app, not on our servers. We also collect device data: your browser type, IP address and session timestamps. This helps us detect unusual login activity and keep your account secure. Transaction records
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— amounts, timestamps, wallet reference codes — are kept for as long as regulatory and internal audit obligations require. You can request a copy of your stored data or ask us to delete information that is no longer required for active account purposes. Availability of our
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platform and the data rights that apply to you depend on local law and the eligible regions we serve. If you are accessing from Bangladesh, those local rules apply alongside this policy.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.